Frequently Asked Questions

Find answers to common questions about our vacuum components, ordering, shipping, and more.

What payment methods do you accept? ▼

We accept payments through PayPal. PayPal supports credit cards, debit cards, and PayPal balance payments. All transactions are processed securely through PayPal's encrypted payment gateway.

How do I place an order? ▼

Browse our Products page, add items to your cart, and proceed to checkout. Fill in your shipping information and you'll be redirected to PayPal to complete payment securely.

What currency are prices listed in? ▼

All prices on VacuPro are listed in US Dollars (USD). If you're paying from outside the US, PayPal will handle currency conversion at their current exchange rate.

What are your shipping rates? ▼

Free shipping on all orders over $99.00 USD. For orders under $99.00, a flat rate of $12.99 USD applies. We ship to United States, Canada, United Kingdom, Germany, France, Spain, Italy, Japan, China, and Australia.

How long does delivery take? ▼

Delivery times vary by destination. Domestic US orders typically arrive within 5-7 business days. International orders may take 10-20 business days depending on customs processing. Estimated delivery times are provided at checkout.

What is your return policy? ▼

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Contact our customer service team to initiate a return. Return shipping is the buyer's responsibility unless the item is defective or we made an error.

Are your vacuum components ISO-KF compliant? ▼

Yes, our vacuum components are manufactured to ISO-KF (ISO 2861) standards where applicable. This includes KF flanges, clamps, centering rings, and related fittings. Please refer to individual product specifications for detailed standard compliance information.

What materials are your products made from? ▼

Our products are primarily manufactured from 304 stainless steel and 316 stainless steel, with some components using aluminum alloys and Viton (FKM) for seals and O-rings. Material specifications are listed on each product detail page.

Do you offer bulk or wholesale pricing? ▼

Yes, we offer volume pricing for bulk orders. Please contact our customer service team with your requirements for a custom quote.

How do I track my order? ▼

Visit the My Orders page to view your order history and status. You can also contact our customer service team for order updates.